FAQ
Category: Delivery
I’m search for a tracking number, but I cannot find it. Why is that?
It takes a longer time to reflect your data on the website in some cases. Wait for a little while, and check back later. If you cannot still find it after waiting, contact our customer support.
Search based on keyword
Select from the keywords
prohibited items
batteries
arrival notification
Identity Documents
tracking
compensation
domestic forwarding
campaign
Rakuten Points
FedEx