FAQ

My facial recognition verification could not be completed.

There are various reasons for this.
Please ensure that you follow the following instructions.

Take a selfie of your full face.

Ensure the image or video is not blurred.

Make sure the light is not too low or too bright.

Make sure your full face is within the image frame.

Don’t crop or cut the edges.

Remove all accessories like glasses, hats, etc.

In case you are facing further difficulties, we advice you to proceed identity verification by uploading documents.

Search based on keyword

Search based on category