FAQ

How do I pay Goods and Services Tax (GST) or Value Added Tax (VAT)?

[Manual Ship]
Goods and Services Tax (GST) or Value Added Tax (VAT) can be paid at the same time as the shipping fees on My Page.
After selecting Shipping Mode, please pay the shipping fees in STEP 1, then pay the Goods and Services Tax (GST) or Value Added Tax (VAT) in STEP 2.
Please note that shipping will be put on hold if you do not complete payment of both shipping fees and these taxes.

[Auto ship]
Please go to the “Personal Settings” section on “My Page” and enter your preferred card for tax payments beforehand.
If registered, payment will be made for Goods and Services Tax (GST) or Value Added Tax (VAT) along with the shipping fees. If not registered, please note that the payment will not be completed and the shipment will be held.

Please see this page for details on which countries/shipments are eligible for payment on Rakuten Global Express, as well as information on surcharges, etc.

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