Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  October 17th, 2019 10:00 AM - October 28th, 2019 3:59 PM (JST)


Listed are some questions we often receive from customers.

Can I send refrigerated/frozen items?

Rakuten Global Express does not provide delivery for refrigerated/frozen items. Please note that even if a refrigerated/frozen item is delivered domestically to the warehouse, it will be stored and shipped at room temperature.