Listed are some questions we often receive from customers.
After the package arrives, how long will it take until I am notified of the arrival?
After receiving the packing instructions, how long will it take to complete the packing?
Regarding the package arrival notification (check-in):For packages that arrive within the business hours of the previous day, as a rule, we will contact you to notify you of the arrival via the My Page and email during the next business day.
Regarding the time it takes to complete the packing: The packing will be completed by the next business day after receiving the instructions. (Except for when there is an irregular occurrence)