Rakuten's Official Overseas Delivery Service

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3,000 Points Back for Over 10,000 JPY & Ship using Rakuten Global Express  September. 18th, 2019 10:00 AM - September 25th, 2019 3:59 PM (JST)

FAQ

Listed are some questions we often receive from customers.

After the package arrives, how long will it take until I am notified of the arrival?
After receiving the packing instructions, how long will it take to complete the packing?

Regarding the package arrival notification (check-in):For packages that arrive within the business hours of the previous day, as a rule, we will contact you to notify you of the arrival via the My Page and email during the next business day.
Regarding the time it takes to complete the packing: The packing will be completed by the next business day after receiving the instructions. (Except for when there is an irregular occurrence)