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"禁運物品" 26 search results
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Q: I received an E-mail concerning prohibited items, but I do not know what items are relevant.A: All items with "*** UNSHIPPABLE (Flammable products) ***" written above the product name in the E-mail are considered prohibited items. You can also check by looking for "Prohibited Items Included" on the Pending Items section of your MyPage.
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Q: Is it possible to ship personal items by Service for Japan Traveler?A: We do not accepct personal items. Only items with a receipt purchased in Japan will be accepted.
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Q: Is there a way to determine whether a product is flammable?A: If the product has a Keep Fire Away warning on the outside, it may be flammable. Please ask the vendor shop if you are unsure. (Please note that there are cases where the product falls under the category of dangerous items, even when there is no Keep Fire Away warning.)
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Q: Is it possible to have items in care forwarded domestically?A: For products that are in "Pending Items" due to being contraband, etc., users may complete forwarding procedures from their Mypage. Mypage > View Items > Pending Items > Enter / Confirm > follow form instructions and enter your information For all other items that are not prohibited, please prepare the following and contact Customer Support.- Domestic forwarding address- Name of recipient- Phone number- If the address is a hotel, please also inform us of your lodging datesFurther, please note that domestic forwarding comes with an additional 1,000JPY fee that is separate from standard shipping charges.
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Q: I do not know the size limit for large/heavy items.A: International shipping fees vary depending on the country and shipping method. For details, please refer to the Pricing page.For domestic delivery in Japan, it depends on the delivery company you use. Please check the website of each company.
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Q: Can I send fresh products?A: We don’t handle fresh products (perishable items or products that go bad easily).
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Q: Can I ship products purchased from online stores other than Rakuten via Rakuten Global Express?A: Items purchased from online stores other than Rakuten or real stores in Japan can also be shipped.Popular Online StoresPlease note that parcels from C to C services and individuals cannot be shipped.Examples: Rakuma, Yahoo! Auction, Mercari, family, friends, etc.
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Q: Is it possible to add "for personal use" to the invoice?A: We do apologize, but we do not make any additions to invoices. *Please note that, while we cannot add the mention, "for personal use" the same effect can probably be obtained by not selecting "for commercial purpose" in the export purpose selection field.
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Q: What is Goods and Services Tax (GST)?A: Goods and Services Tax (GST) is a tax which is incurred when importing goods purchased on Japanese online retailers into an applicable country. Please see this page for details on which countries/shipments are eligible for payment on Rakuten Global Express, as well as information on surcharges, etc.
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Q: During a shipping cost discount campaign, can I put together a campaign item and other items not covered by the campaign in a single package?A: A shipping cost discount might not be applicable in some cases. As each campaign has its own rules, check the campaign page or contact our customer support.
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Q: Can I pay the Goods and Services Tax (GST) and Value-Added Tax (VAT) for auto-shipping?A: Yes, you can.Please go to the “Personal Settings” section on “My Page” and enter your preferred card for tax payments beforehand.If registered, payment will be made for Goods and Services Tax (GST) or Value Added Tax (VAT) along with the shipping fees. If not registered, please note that the payment will not be completed and the shipment will be held.
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Q: Even though I already paid Goods and Service Tax (GST) or Value Added Tax (VAT) to Rakuten Global Express, I was asked to pay it again during import declaration or delivery of the goods. What should I do?A: If you already paid the Goods and Services Tax (GST) to Rakuten Global Express, but the delivery company re-invoices you upon import declaration or arrival of the items, we will refund the amount via payment method you used (credit card, etc.), cash transfer to your Japanese bank account, or refund by Rakuten points (time limited points).The shipping history page with the receipt you paid to the logistics company, and click “In case of duplicate payment of Goods and Services Tax (GST) ”or “Value Added Tax (VAT)” to contact us.*Refunds are only available in cases where Rakuten Global Express collects Goods and Services Tax (GST) and Value Added Tax (VAT) on the customer's behalf in advance. Please click here for a list of eligible countries.*The image above is an example of Goods and Services Tax (GST).
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Q: Can I send mobile batteries overseas?A: Overseas shipping is not available. With regards to regulations on products including lithium ion batteries, please consult the page about items that cannot be shipped overseas, as well as the guide for the applicable country or region.
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Q: How do I pay Goods and Services Tax (GST) or Value Added Tax (VAT)?A: [Manual Ship]Goods and Services Tax (GST) or Value Added Tax (VAT) can be paid at the same time as the shipping fees on My Page.After selecting Shipping Mode, please pay the shipping fees in STEP 1, then pay the Goods and Services Tax (GST) or Value Added Tax (VAT) in STEP 2.Please note that shipping will be put on hold if you do not complete payment of both shipping fees and these taxes.[Auto ship]Please go to the “Personal Settings” section on “My Page” and enter your preferred card for tax payments beforehand.If registered, payment will be made for Goods and Services Tax (GST) or Value Added Tax (VAT) along with the shipping fees. If not registered, please note that the payment will not be completed and the shipment will be held.Please see this page for details on which countries/shipments are eligible for payment on Rakuten Global Express, as well as information on surcharges, etc.
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Q: I have not received Rakuten Points that I should have earned for using Rakuten Global Express. What should I do?A: You will earn points a month after using the service.*Please note that points will not be given for the payment of Goods and Services Tax(GST) or Value Added Tax(VAT).What is Goods and Services Tax (GST)?What is Value-Added Tax (VAT)?If your points are not added, contact our customer support.
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Q: I don’t need a catalogue or booklet attached to my item. May I ask you to discard them at the warehouse?A: We are very sorry that we cannot meet your request to discard catalogues, etc. We would be grateful if you could cooperate with us.
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Q: Is an auction agent or street shopping service available for me?A: No. We would be grateful if you could cooperate with us.
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Q: Can I designate the date when my item arrives at the warehouse?A: You may choose the date and time of delivery if the store allows.However, depending on the operational status of Rakuten Global Express warehouses, the date and time of delivery may be slightly earlier or later than your request.*We do not process goods delivered to us on days and during hours when our warehouses are closed, such as Saturdays, Sundays, and public holidays. They will be processed automatically on the next day we are open, so you will not have to arrange for redelivery.
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Q: I would like to estimate overseas shipping cost for my items that have already arrived.A: Please contact our customer support. You can also roughly calculate your overseas shipping cost here.
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Q: What is the pre-registration of package information?A: [Items purchased from Rakuten Ichiba and Rakuten Books]Customers do not need to pre-register, as they are automatically registered via My Page. [Items purchased from online shopping sites other than Rakuten Ichiba and Rakuten Books or real store in Japan]Pre-registration on My Page is required. Please follow the instructions to enter the information accurately. Information that needs to be inputted: - The online shopping site or real store's name- The package tracking number (optional)- The product's name- The number of items- The total costRegistration method:Mypage > Awaiting Packaging Request > Pre-register your purchased item(s) *Excluding RakutenPlease enter the above information as part of a new registration and click on the "Register" button.Items can be added by clicking on "Add line."*As a general rule, please make a separate registration for each package (having the same package tracking number). Please input separate registration information for packages divided or sent separately, even if they were purchased from the same online shopping site. Deletion method:If you make a mistake while registering your package, go to: Pre-registered package > Edit > Delete and click on the "Update" button.
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Q: Can I receive documentation proving that I paid Goods and Services Tax (GST) or Value Added Tax (VAT) to Rakuten Global Express?A: The “Tax Payment received [Rakuten Global Express]” email sent to you by Rakuten Global Express after completing payment will serve as proof of payment.This email certifies your tax payment. Please store it with care and submit it when needed for the import declaration or to receive the package.
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Q: What should I do if I would like a receipt?A: [If you require a receipt for international shipping fees, Goods and Services Tax (GST), or Value-Added Tax (VAT)]Please select the shipment for which you want to issue a receipt from the shipping history in My Page, and press the “Issue Receipts” button.※ Please note that we cannot accept requests for specific receipt formats.[If you require a receipt for domestic shipping fees or other charges not mentioned above]Please prepare the recipient and any necessary details and contact customer support.※ The receipt format will be in “English”.※ The recipient and description can be provided in “English” or “Japanese”.※ Only one receipt can be issued per transaction.
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Q: Will there additional fees such as packing costs, etc., in addition to the shipping fee?A: The following items are included in the shipping fee or any additional charges.【Included in shipping fee】The shipping charges that you pay include international shipping costs, packing materials, packing expenses, and invoice issuance fees.【Other additional charges】・Irregular package fee will be charged for packing for long, thin or flat item sucha as gold clubs or interior materials that are difficult to pack in regular-sized boxes. For packing options service fee, please check details on Packing options.・If you prefer to have more solid packing for fragile items or you would like to have priority option in a hurry, you can select packing options service. For packing options service fee, please check details on Packing options.・If irregular correspondence occurs, additional costs will be charged. Please check Other Fees for details.・Due to the postal policies of some countries or regions, the post office may charge you a local delivery fee after the goods arrive in the destination country. In this case, the local delivery fee will be borne by the customer, please understand and cooperate.For details, please contact the post office of your country or region.
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Q: Can I choose whether to pay the Goods and Services Tax (GST) or the Value Added Tax(VAT) through Rakuten Global Express or to pay at the time of import declaration/receipt of package?A: When payments are made cannot be decided individually. The process of paying customs duties is a fixed process according to each country's laws. Please see this page for details on which countries/shipments are eligible for payment on Rakuten Global Express, as well as information on surcharges, etc.
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Q: What do I need to pay attention to when I send high-priced items (priced over ¥200,000)?A: In cases where one package contains an item(s) priced over ¥200,000, please be aware of the below conditions.(Please note that certain shipping destination countries and/or methods of shipping may not be possible)- In the event a customs power of attorney is required, handling fees will be charged.- Please submit necessary customs information (ingredients, specifications, country of origin etc.) and documentation (certificate of origin/SDS etc.) - Depending on the regulations and costs in the destination country, private importation may not be permitted, and general trade customs tariffs may apply. Customs clearance may also not be possible.(For more information, see the Available Countries/Regions page.)
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Q: I coundn't make packing request for the items in Pending Items List, why?A: This is because your Identity Verification procedure has not been completed or it is a prohibited item. Please check on Mypage and proceed with the required procedure.Examples of documents for Identity VerificationWhat is Restricted & Prohibited Items?What happens if the item I sent to Rakuten Global Express is a prohibited item?
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