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"Fee/Payment" 32 search results
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Ｑ： Can I have my item thrown away? How much would the fees be if I did?Ａ： Yes, you can. In general, we can do this for free. However, if the product is difficult to dispose of, we may charge you the actual cost of the disposal and a handling fee.If the item is in your "Pending Items" due to being a prohibited items, etc., please check your Mypage and complete the required procedure.For other items, please contact Customer Support with the product name and order number.If you purchase the same product in large quantities for the purpose of obtaining special offers or benefits (e.g., limited edition goods, lottery tickets, etc.) and then request disposal without a legitimate reason, we may consider this as fraudulent activity, a violation of our terms of service, or contrary to our operational policies. In such cases, we reserve the right to charge for the return or disposal of the relevant products.
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Ｑ： What should I do if customs requests proof of the value of items?Ａ： The customs office in Japan or the country/region of delivery may request proof of the price of the contents at the time of customs clearance.Please obtain a receipt or statement from the place where you purchased from, which you can confirm the item value, and then contact the customs office or delivery company.[Items purchased from Rakuten Ichiba and Rakuten Books]You may issue from Purchase history > Order details for the item > Receipt and Invoice.For details, please check on FAQ page about Rakuten Ichiba receipts and invoice.About receipts and invoices (Rakuten Ichiba): https://ichiba.faq.rakuten.net/detail/000006734[Items purchased from online shopping sites other than Rakuten Ichiba and Rakuten Books or real store in Japan]Please contact the store where you purchased the items.■Notes・ Credit card or Paypal statement may not be sufficient proof. Please submit a receipt or invoice from when you purchased the items.・If the receipt or statement is in Japanese, please attach an explanation in the language of the destination country or region for smoother customs clearance.
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Ｑ： I cannot use my credit card issued in my home country to shop at Rakuten.co.jp.Ａ： Some Rakuten shops in Japan only accept credit cards issued only in Japan.However, we can help to solve your issue with our proxy payment service. Click here to learn more about how it works.
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Ｑ： Will there additional fees such as packing costs, etc., in addition to the shipping fee?Ａ： The following items are included in the shipping fee or any additional charges.【Included in shipping fee】The shipping charges that you pay include international shipping costs, packing materials, packing expenses, and invoice issuance fees.【Other additional charges】・Irregular package fee will be charged for packing for long, thin or flat item sucha as gold clubs or interior materials that are difficult to pack in regular-sized boxes. For packing options service fee, please check details on Packing options.・If you prefer to have more solid packing for fragile items or you would like to have priority option in a hurry, you can select packing options service. For packing options service fee, please check details on Packing options.・If irregular correspondence occurs, additional costs will be charged. Please check Other Fees for details.・Due to the postal policies of some countries or regions, the post office may charge you a local delivery fee after the goods arrive in the destination country. In this case, the local delivery fee will be borne by the customer, please understand and cooperate.For details, please contact the post office of your country or region.
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Ｑ： Do you charge me a storage fee if I keep my item at the Rakuten Global Express warehouse?Ａ： As a general rule, we can keep your item for a month for free. If there is no instruction to ship an item that we keep for over one month, we will discard your item and charge an applicable fee. Please give us your instructions as early as possible
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Ｑ： Can I pay the Goods and Services Tax (GST) and Value-Added Tax (VAT) for auto-shipping?Ａ： Yes, you can.Please go to the “Personal Settings” section on “My Page” and enter your preferred card for tax payments beforehand.If registered, payment will be made for Goods and Services Tax (GST) or Value Added Tax (VAT) along with the shipping fees. If not registered, please note that the payment will not be completed and the shipment will be held.
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Ｑ： How do I change the card I have registered for auto-shipping?Ａ： Your credit card for shipping charges and your credit card for taxes (GST, VAT) can both be changed via the “Personal Settings” section on “My Page”.
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Ｑ： Even though I already paid Goods and Service Tax (GST) or Value Added Tax (VAT) to Rakuten Global Express, I was asked to pay it again during import declaration or delivery of the goods. What should I do?Ａ： If you already paid the Goods and Services Tax (GST) to Rakuten Global Express, but the delivery company re-invoices you upon import declaration or arrival of the items, we will refund the amount via payment method you used (credit card, etc.), cash transfer to your Japanese bank account, or refund by Rakuten points (time limited points).The shipping history page with the receipt you paid to the logistics company, and click “In case of duplicate payment of Goods and Services Tax (GST) ”or “Value Added Tax (VAT)” to contact us.*Refunds are only available in cases where Rakuten Global Express collects Goods and Services Tax (GST) and Value Added Tax (VAT) on the customer's behalf in advance. Please click here for a list of eligible countries.*The image above is an example of Goods and Services Tax (GST).
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Ｑ： Can I receive documentation proving that I paid Goods and Services Tax (GST) or Value Added Tax (VAT) to Rakuten Global Express?Ａ： The “Tax Payment received [Rakuten Global Express]” email sent to you by Rakuten Global Express after completing payment will serve as proof of payment.This email certifies your tax payment. Please store it with care and submit it when needed for the import declaration or to receive the package.
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Ｑ： Can I choose whether to pay the Goods and Services Tax (GST) or the Value Added Tax(VAT) through Rakuten Global Express or to pay at the time of import declaration/receipt of package?Ａ： When payments are made cannot be decided individually. The process of paying customs duties is a fixed process according to each country's laws. Please see this page for details on which countries/shipments are eligible for payment on Rakuten Global Express, as well as information on surcharges, etc.
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Ｑ： What is Goods and Services Tax (GST)?Ａ： Goods and Services Tax (GST) is a tax which is incurred when importing goods purchased on Japanese online retailers into an applicable country. Please see this page for details on which countries/shipments are eligible for payment on Rakuten Global Express, as well as information on surcharges, etc.
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Ｑ： What is Value-Added Tax (VAT)?Ａ： Value-Added Tax (VAT) is a tax which is incurred when importing goods purchased on Japanese online retailers into an applicable country. Please see this page for details on which countries/shipments are eligible for payment on Rakuten Global Express, as well as information on surcharges, etc.
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Ｑ： How do I pay Goods and Services Tax (GST) or Value Added Tax (VAT)?Ａ： [Manual Ship]Goods and Services Tax (GST) or Value Added Tax (VAT) can be paid at the same time as the shipping fees on My Page.After selecting Shipping Mode, please pay the shipping fees in STEP 1, then pay the Goods and Services Tax (GST) or Value Added Tax (VAT) in STEP 2.Please note that shipping will be put on hold if you do not complete payment of both shipping fees and these taxes.[Auto ship]Please go to the “Personal Settings” section on “My Page” and enter your preferred card for tax payments beforehand.If registered, payment will be made for Goods and Services Tax (GST) or Value Added Tax (VAT) along with the shipping fees. If not registered, please note that the payment will not be completed and the shipment will be held.Please see this page for details on which countries/shipments are eligible for payment on Rakuten Global Express, as well as information on surcharges, etc.
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Ｑ： I have not received Rakuten Points that I should have earned for using Rakuten Global Express. What should I do?Ａ： You will earn points a month after using the service.*Please note that points will not be given for the payment of Goods and Services Tax(GST) or Value Added Tax(VAT).What is Goods and Services Tax (GST)?What is Value-Added Tax (VAT)?If your points are not added, contact our customer support.
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Ｑ： Can I set the shipping mode and shipping fee limit when auto-shipping is selected?Ａ： When auto-shipping is set, you can choose your favorite service for shipping mode (Super Express, Standard Express, Economy air, surface), and the maximum charge (10,000, 30,000, 50,000 or 100,000 yen) per delivery (incl. shipping fee and GST/VAT tax).
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Ｑ： I am getting a payment failed error during checkout.Ａ： Please kindly check if you can proceed with the payment again using the following methods.1. Access using a different browser or a different device.*Payment may not be possible due to the settings of your security software.2. Activate your browser's JavaScript.*Please check how to set your JavaScript here. (The page will be transitioned to the Rakuten Ichiba page in Japanese) 3. If you are using Google Chrome, set the cookie settings to "Accept all cookies". The site may not behave normally if your browser is set to "Block third-party cookies".Please refer to "Allow or block cookies" under "Change cookie settings" on the following page for instructions on how to change your settings.Reference page (external link): https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=en&oco=04. If you are using iOS, turn off "Block all cookies" in Safari's cookie settings.Reference page (external link): https://support.apple.com/en-us/HT201265If this does not solve the issue, please contact our customer support.
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Ｑ： I have not received Rakuten Points for items that I have bought at Rakuten.Ａ： In case of problems with orders or points on Rakuten, please contact the Rakuten Customer Support. *Support is only in Japanese
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Ｑ： I would like to place an order via cash on delivery(to warehouse). Is this possible?Ａ： By registering ahead of time to our Proxy Payment Service, you can purchase from available online shops via cash on delivery(to warehouse).*Please make sure you have registered to this service before purchasing, otherwise the item will be rejected.*When checking out in available shops, change the payment method into 代金引換(cash on delivery)*Overseas creadit cards are acceptable.Please check here for further details.
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Ｑ： If I use Auto ship, can I pay shipping fee with Rakuten Points?Ａ： Rakuten points and shipping coupons cannot be used when your shipping mode is set to [Auto Ship]. If you want to use points or coupons when paying for shipping, please set your shipping mode to [Manual ship].
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Ｑ： Can I use Rakuten Points when paying shipping fees?Ａ： Yes, you can redeem points by choosing "Pay with Points" in the check-out session. Please note that points cannot be used when your shipping mode is set to [Auto Ship]. If you wish to use points or coupons when paying for shipping, please set your shipping mode to [Manual ship].
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Ｑ： What do I need to pay attention to when I send high-priced items (priced over ¥200,000)?Ａ： In cases where one package contains an item(s) priced over ¥200,000, please be aware of the below conditions.(Please note that certain shipping destination countries and/or methods of shipping may not be possible)- In the event a customs power of attorney is required, handling fees will be charged.- Please submit necessary customs information (ingredients, specifications, country of origin etc.) and documentation (certificate of origin/SDS etc.) - Depending on the regulations and costs in the destination country, private importation may not be permitted, and general trade customs tariffs may apply. Customs clearance may also not be possible.(For more information, see the Available Countries/Regions page.)
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Ｑ： What kind of payment methods are available?Ａ： Visit the Payment Methods page for more information on available payment methods.
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Ｑ： Do I have to pay any fees if I apply using Rakuten Global Express?Ａ： We don’t charge you anything when you apply for it.
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Ｑ： I would like to estimate overseas shipping cost for my items that have not arrived yet.Ａ： As we cannot correctly measure the weight, we cannot estimate the overseas shipping cost for your items that have not yet arrived at the Rakuten Global Express warehouse. You can roughly calculate your overseas shipping cost here . Ask your sales outlet for your item’s size or weight information.
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Ｑ： Is any tariff levied? If so, how much?Ａ： The customhouse in the destination country and region will decide whether or not it will levy custom duties. Rakuten Global Express cannot answer your question.
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Ｑ： Is consumption tax imposed on my payment to Rakuten Global Express?Ａ： Consumption tax in Japan is not imposed.
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Ｑ： I would like to estimate overseas shipping cost for my items that have already arrived.Ａ： Please contact our customer support. You can also roughly calculate your overseas shipping cost here.
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Ｑ： Do you have any customs-free delivery option?Ａ： The customhouse in the destination country and region will decide whether or not it will levy custom duties. Rakuten Global Express cannot answer your question.
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Ｑ： I chose the incorrect payment method, so I would like to change it. What should I do?Ａ： Contact our customer support.
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Ｑ： I would like to have consumption tax refunded. Will you do that?Ａ： We don’t refund consumption tax.
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Ｑ： I would like to describe a product price at a lower level or at 0 yen.Ａ： We will describe your purchase price as your product price. We will not change it. We would be grateful if you could cooperate with us.
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Ｑ： Will you tell me about applicable charges, such as fees, delivery cost and insurance premiums?Ａ： For more information, visit our feepage.
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